DHS Office of the Secretary

Project overview

OTHSolutions provides stakeholder engagement and knowledge management services to the Office of Civil Rights and Civil Liberties (CRCL). Our staff have organized over 25 regional roundtables, town halls or listening sessions to discuss civil rights and liberties issues with local stakeholders across the Nation.

OTHSolutions also provides compliance case management support. In that capacity, we: (1) categorize and record complaints in a custom database; (2) normalize the data and identify gaps; (3) coordinate with stakeholders or conduct open source research, as needed, to remediate any submission issues; (4) draft compliance case summary abstracts; (5) maintain compliance and case management tracking data; and (6) perform correspondence management. 

OTHSolutions uses performance management and business process engineering principles to identify and resolve issues requiring attention. Our team also defines performance measures, identifies data collection requirements, develops analysis models and creates visuals to provide insights on key program drivers.






Program and Project Management

Organizational Design and Management