Employee Spotlight, News | June 23, 2023

Spotlight on Dana Faddoul: Enhancing Client Relations at CISA

Dana, one of our most tenured consultants, joined OTHSolutions nearly five years ago to support the Stakeholder Engagement Division of the Cybersecurity and Infrastructure Security Agency (CISA). Over the years, Dana has expanded her CISA domain expertise by working closely with the Cybersecurity Division (CSD) and the National Risk Management Center (NRMC). At the NRMC, Dana provides strategic support for risk mitigation and resilience efforts. Currently, she supports the position, navigation, and timing (PNT) and electromagnetic pulse (EMP) infrastructure, as outlined in Executive Order 13905.

Dana’s role at OTHSolutions goes beyond stakeholder engagement. In addition to her main tasks, she actively conducts intelligence analyses and delivers program management support. In her own words, Dana emphasizes the importance of maintaining strong client relationships. She states,

“Maintaining strong relationships with our clients remains my top priority. OTHSolutions has empowered me to nurture these relationships and ultimately exceed client expectations with our service delivery.”

This quote beautifully encapsulates Dana’s unwavering dedication to providing exceptional service to clients.

Furthermore, Dana attributes her career progression and strong interest in critical infrastructure to the opportunities provided by OTHSolutions. Faddoul expresses the team has enabled her to cultivate lasting relationships with clients, further enhancing her expertise and impact.

For more information on our work with CISA, be sure to read the full case study here.