Stakeholder Engagement Division
OTHSolutions designed, coordinated logistics, created meeting materials, facilitated and reported on more than 1000 stakeholder engagement meetings in support of the Critical Infrastructure Protection Advisory Council (CIPAC), ensuring compliance with Federal Advisory Committee Act (FACA) requirements. In that capacity, we collected, created, distributed, inventoried, maintained, tracked and reported on more than 10,000 federal records. In that capacity, we eliminated a two-year backlog from a previous performer of more than 1000 meeting closeout requirements in under 6 months. We also managed the composition of and governance for sector as well as government coordination councils across all 16 critical infrastructure sectors.
OTHSolutions evolved the executive secretariat functions from an administrative team to an analytic cell, processing more than 4500 tasks. We used a data-driven approach to optimize and document new workflows, incorporating job aids and knowledge management best practices to advance the team’s operation and ensure the new model was successfully integrated.
Infrastructure Security Division
OTHSolutions designed a multi-phased framework by which all ISD personnel achieve role-based qualification. OTHSolutions also drafted the four-year work plan to help achieve the workforce training objectives envisioned in the ConOps.
OTHSolutions performed a workforce training needs and gap analysis for an organization with more than 1,000 employees. In that capacity, we reviewed more than 50 program documents, conducted in excess of 300 stakeholder interviews, analyzed over 30,000 lines of survey data and facilitated 10 focus group sessions to create competency models and career progression maps for 99 distinct roles which addressed 132 unique competencies and 1,641 related tasks.
National Risk Management Center
OTHSolutions designed, managed the initial drafting process and continue to maintain all Initiative Management Plans (IMPs) on behalf of NRMC’s Planning and Coordination Division (PCD). We employed an integrated product team approach to create cradle-to-grave, intra- and interagency plans focused on operationalizing risk management for emerging threat vectors, such as those associated with 5G, pipeline cybersecurity, elections security, information and communications technology supply chain risk management, electromagnetic pulse or geomagnetic disturbances as well as positioning, navigation and timing-enabled technologies. Each IMP documents a problem statement, theory of risk reduction, objectives, analytic scope, programmatic scope, major deliverables and a series of management tools.
OTHSolutions developed a strategic communications plan for all of NRMC and implementation plans for each major initiative undertaken by PCD. Within the strategic communications plan and in each initiative-specific implementation plan, we leveraged our in-depth understanding of available critical infrastructure partner frameworks to recommend methods by which PCD can most effectively elicit stakeholder input on PCD initiatives. Our staff developed and/or reviewed more than 200 media artifacts, using a broad array of formats, to convey programmatic updates, including efforts to spearhead a comprehensive website redesign. We also performed stakeholder mapping and communications data analysis to ensure PCD developed the right product, at the right time with the right messaging and used the right delivery method.
OTHSolutions also identified and defined a suite of GPRA-compliant performance measures for the NRMC to address human capital, strategic communications and project management. Managers use this capability to identify/mitigate process issues, reference trend performance data to inform future planning and assess programmatic impact in buying-down risk.
Chemical Security Subdivision
OTHSolutions performs research (including literature reviews as well as stakeholder interviews), conducts alternatives analysis, socializes and integrates policy solutions for the Chemical Facilities Anti-Terrorism Standards (CFATS) Program. We drafted multiple white papers to support rulemaking decisions and external-facing artifacts which explained the Department’s interpretation of the current CFATS regulation.
OTHSolutions also facilitates business process design sessions. We evaluate the resulting data to create optimal workflows, employ visualization techniques to validate requirements and apply technical solutions to maximize efficiencies. The results are then documented through a broad range of job aids to ensure consistent implementation by program staff. In that capacity, we have developed more than 60 SOPs, handbooks and policy directives covering a wide array of topics.
OTHSolutions designed and developed 25 IACET-compliant workforce training modules rich with scenario-based, performance-oriented activities to ensure learning objectives are achieved and effectively retained by staff. We paired instructional designers with program experts to: (1) minimize disruption to government staff who were fully engaged in a high operations tempo mission; (2) reduce the time required to complete assigned tasks; (3) anticipate challenges (i.e., unclear policies or procedures); and (4) limit the amount of product rework required during concurrence reviews. We are also developing governance capabilities, ranging from change control to instructor certification and human capital integration processes which will ensure seamless implementation of the CFATS training program.
OTHSolutions develops communications strategies and implementation plans for both CFATS and ChemLock, a voluntary chemical facility risk management program. In that capacity, we perform stakeholder research, develop and distribute collateral, ranging from presentations to web content, articles or social media posts. We also provide large event management lifecycle support, from planning to coordination, execution and closeout.
OTHSolutions performs a broad range of operational functions across the CSD enterprise, including executive assistant and special assistant support for senior leadership as well as workforce management support, ranging in scope from employee engagement to recruiting and onboarding services. OTHSolutions also built upon a suite of fully integrated continuity of operations plans, policies, procedures, training as well as exercises across all four phases of the continuity lifecycle (readiness, activation, continuity operations, reconstitution) in compliance with CGC1, FCD1 and FCD2.
OTHSolutions provides full lifecycle acquisition, budget and contract management for a $1.5B+ organization. In one year alone, we processed more than 424 procurement packages, worth in excess $696M and more than 127 ITAR packages, valued at more than $1.2B. In that capacity, we develop division-level procurement strategies, lead procurement forecasting, maintain an unfunded priorities list and provided technical assistance in the development of procurement documentation ranging from statements of work to market research reports, acquisition plans, independent government cost estimates, analysis of alternatives as well as determination and findings.
OTHSolutions provides budget formulation support in the Resource Allocation Plan (RAP) with coordination and review during the Program Decision Options and Lessons Learned post-submission to CISA. Additionally, we support the Congressional Budget process by: (1) coordinating and reviewing subdivision input during the OMB-J and CJ reviews; (2) drafting OMB Passback appeals; and (3) coordinating with subdivisions on fulfilling requirements in the Joint Explanatory Statement (JES).